Interactive kiosk ordering software
SelfService software for hospitality, retail and healthcare from ICRTouch. Customers can independently use the interactive touchscreen menu to place their order and pay in-store without the assistance of staff.
Speed up service with SelfService kiosks
Providing efficient solutions to the hospitality, retail, attractions and healthcare industries, including cashless environments, SelfService can help your business increase order numbers and basket values with a near-effortless system.
Customers can independently use the interactive touchscreen menu to place their order and pay in-store without the assistance of staff, streamlining your processes and speeding up service.
Advertise
The standby screen can be used as digital signage to passively interact with customers as they walk by.
Increase Order Totals
Customers spend 40% more when placing their own orders as they aren't rushed into making a decision and can carefully consider their choices.
CollectionPoint
Pair SelfService with CollectionPoint. Customer receipts will be assigned a printed ticket number, whilst the order is sent straight through to your CollectionPoint display screen.
Consistent, reliable service every time
The user-friendly experience and streamlined customer journey makes placing orders easier than ever for your customers, with payments being completed at the kiosk.
For those businesses utilising the full EPOS ecosystem, SelfService mirrors the TouchTakeaway, ByTable and ByRetail webshops, meaning all updates to products, prices and promotions are automated across every channel.
Integrate with Ticketing
The solution allows customers to purchase their own event tickets via the kiosks, and customise their preferences without the need for staff assistance.
Automate Menu Changes
Want to switch from a breakfast to lunch menu? No problem - automate the change to avoid confusion.
Payment Methods
Let your customers choose if they would like to pay at the order point or at the counter. Our EFT solutions accept chip & pin, contactless and mobile payment methods.
The benefits
- SelfService can be used as an order point kiosk, at table or drive thrus.
- Reduce queues and over crowding.
- Advertise bespoke promotions, deals and events with customisable screensavers.
- Clear easily identifiable allergen info.
- For users in wheelchairs, the accessibility function will lower the active screen area, allowing them to access all functions.
Having the terminal in use, it frees up another team member to concentrate on making drinks, and serving food to the tables.
I can also see benefits, when times are quiet towards the end of day, I can close the till down, making it possible to save wages by letting team members leave earlier, and the customer is still able to spend money through the kiosk instead of relying on a team member to take their order.
For me it's a bit of a no brainer. Lets face it, this is clearly the way we are heading in the hospitality industry. It also ensures we are moving with the times, and it's like having another member of staff on shift, however I don't have to pay it a wage, they never call in sick, and they don't need any training either .
